How can we help?
If you have any questions about our products and services please take a look below to see if we have answered your question, and if not choose the relevant category to the left and get in touch. We pride ourselves on providing a great service and will aim to get back to you as soon as possible.
How often do I need to replace my dried flowers and hops?
Although hops and dried flowers will last for many years, the colour will fade and they will collect dust. We recommend replacing hop garlands every year (ideally at hop picking) and your dried flowers between 6-12 months.
Can I have an arrangement made to order?
Absolutely! We pride ourselves on creating designs that fit exactly what our customers require. In an ideal world, we recommend visiting our shop for ideas and to talk directly with our florists. Offering a bespoke design service remotely by mail order takes a little more time but furnished with as much information as you can muster, we have much experience in satisfying our online customers who do not live locally. Contact us using the ‘Bespoke dried flower arrangement’ form below.
Do you send overseas?
We would love to ship our products all over the world but it can be very expensive. It is for this reason that we have limited the regions and countries we ship to to the ones with reasonable shipping rates.
If your country is not in the list below it is likely due to the high cost of shipping. If you would like us to let you know the cost of delivery to your location, please contact us through the General Enquiries form and we can look up the most recent price with our courier. You are also welcome to arrange your own courier to collect.
We are also unable to send some items, such as hop plants, due to customs regulations.
For overseas orders we are not able to offer refunds and returns on any items that fail to arrive or are damaged in transit.
Upgraded shipping is not available to these regions and countries.
|Scottish Highlands||Surcharge 10% order value|
|Scottish Islands||Surcharge 20% order value|
|Guernsey + Jersey||Surcharge 20% order value|
|Isle of Man||Surcharge 20% order value|
|N. Ireland||Surcharge 10% order value|
Having problems completing an order?
If you are having any issues ordering on our site please let us know using the ‘Website problems’ form below with details of the problem you are encountering.
When will items be back in stock?
Fresh hop garlands are harvested end of August to early September and are ONLY available during this time. You can pre-order your fresh hop garland from July.
Hop plants dispatch starts in December. If we sell out we will have new plants available for pre-order from October.
Most dried flowers become available towards the end of summer, but please keep checking back on our website.
Orders with Standard Delivery can take up to 5 working days (Monday to Friday) to arrive. Upgraded Delivery should arrive within 1-2 working days. If you ordered a dried arrangement, they are made to order can take up to two weeks before they are dispatched. You should receive a message from Parcelforce to inform you when they are on the way. If you think your item might be lost please contact us using the form below. This message will be delivered directly to the Dispatch Team who will reply within one working day.
We’re really sorry there is a problem with your order. We strive to provide the highest quality products and service. Our hops and flowers are a natural product and there will always be natural variation, especially in colour, and they are also very delicate and we do our best to pack them well and protect them for their journey to you. We are also human and sometimes make mistakes, so if you have no got what you ordered please let us know below and we will strive to make amends. If a product has arrived damaged we will require you attach a photo. Please read our Terms and Conditions for refunds and returns here.
We would love to help with your wedding flowers! Our small team of extremely talented florists are committed to quality and customer service.
For weddings with fresh flowers we will arrange a time to book you in for a consultation with our florist at our shop in Bekesbourne. we will can only accept orders of a minimum £1000.
For bespoke dried wedding flowers we are able to deliver throughout the UK and we will send you updates and photographs as your flower arrangements are created to ensure you get exactly what you want. For off-the-shelf designs please do take a look at our gorgeous dried Wedding Collections here.
Saying goodbye to a loved one is not easy. We take time and care to make sure your flowers reflect your feelings and we encourage our clients to get involved so that the tributes are personal and meaningful.
We require one week notice so that we can order in flowers for your arrangement. Smaller arrangements are available for collection only. For larger orders above £100 we can deliver to local areas.
Please contact us using the form below and one of our florists will be in touch as soon as possible to discuss your flowers.
If you would like a bespoke arrangement of dried flowers, whether it’s to fit a certain position or have a different colour scheme to what we offer in our collections, we would be delighted to help. Please use the contact form below to tell us more about what you would like and our florist will get back to you with a quote.
We welcome trade enquiries from other businesses.
Trade prices are for origin boxes only, and are excluding VAT & delivery.
Minimum orders of £500 apply.
Smaller retailers find it easier to use the general website where there is no minimum order value but a discount of 5% for orders over £200 and 15% for orders over £300, which is automatically applied at checkout.
Thank you for visiting our website, and sorry you are having some issues with it. Our website is new and every now and then we find a small issue. Please let us know more about the problems you have found using the form below.
How can I get a reminder when you have new hops in stock?
For new season hop plants please subscribe to our newsletter here to receive our hop picking email and notification when you can start to pre-order the current years hops.
How much beer can I produce from one Hop garland?
This is very difficult to say. It will depend on many factors, including the yield of your plant in a given year, which depends on the weather, where it has been planted, and how happy your plant is in its position. It then also comes down to how many hops you want to put in your beer. We are not brewers and are not experts but we estimated from the contents of typical homebrew kits that it is about 1g of hops per pint.
Hop plant hasn't grown
Do take a look at our Hop Growing guide and bear in mind that different varieties will grow at different rates and different times. We carefully check every plant before we send it out. Hop plants are tough and generally easy to grow – if you have a clay soil try digging in some soil improver. Make sure your plant is getting sun and plenty to drink. If you have tried these basic steps and need further advice please take a few clear photos and send to us using the General Enquiries form below.
Is my Hop plant alive?
Your plant has been kept dormant in the cold and dark, as it would be naturally in winter. All bare root plants are checked for signs of life before they are dispatched. From this small piece of propagated root, a large plant will emerge in the spring. Take a look at our Growing Hops guide for advice on how to plant your hops.
Will my dried/fresh garland stain my walls/wooden furniture?
The fresh hops are moist and the sap does dry brown on walls under the garland sometimes. The fresh sap can stain fabrics and clothes so it’s always advisable to put down a sheet whether you handle fresh or dried hops.
Is there anything we can do to make Hops last longer?
Growing hops die back each season just like other perennial plants. Your dried hop garland will last forever if stored correctly in a dark and dry space. Once hanging in the light the colour will fade over time.
What can I do to control pests on my growing hop plant?
Problem pests are mainly green fly & red spider mite, and these can be controlled as you would on other plants, such as spraying with a very dilute solution of washing liquid. Ladybirds are to be welcomed as they will eat the green fly. Problem diseases are mildew & wilt.
Botanically, is the 'flower' on a hop garland actually a flower or is it a fruit or cone?
It is a flower.
What do I do after I cut the hops down?
Leave the rest of the plant until after the first frosts and all the goodness has gone back into the root. By mid-December you can cut the dead stalk back to the ground.
Can I dry hops at home?
Yes, our fresh hops garlands hanging in your home or premises will dry natural over time. Do not seal fresh hops in a box as they will go bad.
Are hop plants male or female?
Female. We do not supply male hop plants. The hop is dioecious which means it has separate male and female plants. This is necessary to produce seeds in the flowers, which gives a more bitter flavour to your beer. Lagers use seedless hops.
Hop flowers are produced by the female plant regardless of whether a male fertilises it.
Hops are wind pollinated and most areas of the UK have wild hops growing in the hedgerows so you are very unlikely to be able to grow seedless hops anyway.
How do I hang my hop garland?
The decorative hop garland is not ready made – it has been carefully grown and trained to create this length of hops. The top 10 foot is cut for you to hang and create the finished garland in your home.
We recommend securing the hops using large cup hooks, approximately a meter apart which you can hook the main stem over (like a picture frame). Once in place cut to the length you require and then trim and tuck to make the garland look good.
You will need to spend at least half an hour putting up and arranging your hops. Always put down a dust sheet to work on – hops have sticky pollen and lupulin that can be difficult to remove. All our hop garlands arrive with an instruction leaflet and do get in touch if you need more help. You can also watch our Hop Hanging Video.
What's the difference between a fresh hop garland and a dried one?
Hop Garlands are traditionally hung in the home the day they are picked. This can only be done at harvest (late August – early September) each year, so we dry the hop garlands so that we can store them to be hung throughout the rest of the year.
Fresh hops MUST be taken out of the box and put up as soon as you receive them, as they will not keep. They are better value than dried as you can fit more in a box, but they do change shape as they dry naturally in your home. Dried hops can be kept to hang whenever you are ready and at the end of the day the result is exactly the same. If you need more advice please get in touch using the General Enquiries form.
We take great care in producing our fresh hop garlands, and always aim to make sure they are clean and free from insects before we send them out. Occasionally though, despite our best efforts, mother nature can get the better of us, such is the joy of dealing with a natural product! If you would prefer not to take the risk of extra insects or have a premises that serves food or drink under the area you plan to hang your hops, we would advise dried garlands.
If you can’t find the answer to your question above then please send us a message using the form below and we’ll do our best to help!
We always love to hear from you, and if you have any feedback, whether it is about your experience using our website or about our products, please do get in touch. If you are not satisfied please do let us know and we will do our best to find a solution. If you can’t find a relevant contact form above, you can use the one below.
If you have enjoyed your experience with us, it always puts a spring in our step to get a positive message, and we’d love a nice review on Facebook or Google!