Essentially Hops is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at shop [at] essentiallyhops [dot] co [dot] uk.
Our Contact details:
Chalkpit Farm Adisham Road Bekesbourne Canterbury, Kent CT4 5EU United Kingdom
Phone: 01227 830666
Email: shop [at] essentiallyhops [dot] co [dot] uk
VAT Number 572 1799 15 Making A Purchase
Making a purchase could not be easier. Just browse our webshop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
If we are unable to fulfil any or part of your order, we will get in touch by email.
Any special offers or deductions will be made after checkout and we will confirm the details by email before payment is made.
You may send your credit card information via our secure site, telephone (01227 830666 or 01227 830964) or snail mail using our downloaded order form. We do not recommend emailing credit card details over the Internet. We do not accept cheques or payment on delivery.
Both parties are within their rights to cancel any order before despatch.
We reserve the right not to fulfil orders made and offer a complete refund.Shipping And Handling
Our online shop automatically calculates the delivery charges to many UK destinations. We choose the most cost effective way to send your order - smaller items are sent by Royal Mail but cannot be tracked.
If you require a track and trace facility, please advise us as you place your order.
We do not deliver fresh items overseas. But do ring for advice, we will do all we can to help.Delivery Schedule
We aim process your order within 2 working days (excluding weekends)
We select the best delivery option and you should expect your order within 7 working days, unless your item is seasonally unavailable or being made to order. If your order is urgent, please ring 01227 830666.
If there are any delays, we will contact you by email.Back Orders
If your item is not in stock, we will inform you by email.Tax Charges
For orders made from the UK or the European Union, 20% VAT is included in the cost of your item. Credit Card Security
We use a Payment Service Provider for all our online orders. No credit card information is retained by ourselves.
You can be assured of all efforts to maintain security - this is demonstrated by the "golden padlock"Guarantee
We guarantee your satisfaction. Any comments you have, please do pass on to us as without your input we may not realise where we can improve our service.Reaching Us
Essentially Hops do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Returns Policy
If you are unhappy with our products in any way, please do let us know. There is more detailed information on the link at the bottom of the page. Should you need to discuss with us please telephone 01227 830666 or email firstname.lastname@example.org immediately following delivery.Remittance Terms
If you prefer not the submit your details over the internet we are happy to take your order by fax or telephone 01227 830666
All payment must be cleared before despatch is made